'We felt stranded:' Northern passengers left to their own devices after flight cancellations
Victoria Brenton and her fiancé, Jim Sheehan, left for Pearson Airport at the crack of dawn on June 19, careful not to wake their 4-month-old baby, but when they arrived at the airport they realized their WestJet trip to Yellowknife had been cancelled.
What followed was a week-long ordeal, which included many hours at airports, on the phone, and in hotels to get back home to Yellowknife.
"Frustrated would be the best word to describe how we were feeling. Also annoyed because we felt helpless because no one could help us. Anytime we asked someone, they would tell us to stand in a lineup," said Brenton, a Yellowknife high school teacher.